Morgan Stanley
Capacity Planning & Analytics, VP
Tampa, Florida +3 · On-site · Director · Full-time · Posted Sep 17, 2026
- Location
- Tampa, Florida
Salt Lake City, Utah
Alpharetta, Georgia
Gilbert, Arizona - Experience
- 7+ years in forecasting, workforce planning, analytics, data science, operations research, or a related quantitative discipline.
About the job
Leads long-range contact center workforce and resource planning, building forecasts, staffing models, and analytics to guide operational and executive decisions.
What you'll do
- Lead demand forecasting, staffing, and capacity planning across business lines and contact channels.
- Develop scenario models, reporting, and analytical frameworks to optimize service, cost, and workforce outcomes.
- Lead and develop capacity planning analysts and advise senior leadership on planning and performance.
What they ask for
- 7+ years of experience in forecasting, workforce planning, analytics, data science, operations research, or a related quantitative discipline.
- Experience leading forecasting and analytical functions in a complex, multi-line-of-business environment.
- Strong knowledge of programming and analytics tools such as Python, SQL, R, SAS, or similar technologies.
- Experience with statistical forecasting, Erlang C/queuing models, and multi-skill or blended staffing across channels.
Tools
Python, SQL, R, SAS, Genesys, Power BI, Tableau, MS Office
AI focus
Evaluate workforce management and AI tools; apply automation, machine learning, and emerging analytics technologies where applicable.
Model-written summary · the original posting is authoritative