Moss
Founding Customer Success Manager
San Francisco, CA, US +1 · Manager · Full-time · Posted Mar 1, 2026
- Location
- San Francisco, CA, US
Remote (US) - Experience
- 4+ years in a specified or similar customer-facing role.
About the job
Own post-sale customer relationships at Moss, helping technical B2B customers implement, adopt, renew, and expand their use of its real-time retrieval platform while building the customer success function.
What you'll do
- Lead customer onboarding, implementation, adoption, renewal, and expansion, including customer meetings and follow-ups.
- Identify customer value, risks, and growth opportunities; coordinate with product, engineering, founders, and GTM to resolve issues and improve outcomes.
- Build customer success processes and materials, including success plans, account health signals, renewal processes, escalation paths, and expansion playbooks.
What they ask for
- 4+ years in Customer Success, Technical Account Management, Solutions, Implementation, Forward Deployed Engineering, or a similar customer-facing role.
- Experience owning post-sale relationships for technical B2B customers; ideally covering onboarding through adoption, renewal, and expansion.
- Experience working with enterprise customers and stakeholders across technical teams, operators, product leaders, and executives.
- Comfort discussing APIs, integrations, production systems, and data flows.
Nice to have
- Experience in developer tools, infrastructure, APIs, AI, voice AI, or other technical products.
- Experience with usage-based pricing, enterprise contracts, or customers scaling from pilot to production.
Tools
APIs
AI focus
Supports customers building AI products by helping them deploy and use Moss, a real-time retrieval layer for conversational AI.
Model-written summary · the original posting is authoritative