Muon Space
Junior Help Desk Intern (Summer 2027)
Mountain View, CA +1 · Internship · Posted Sep 23, 2026
- Location
- Mountain View, CA
Mountain View, California, United States - Education
- Currently pursuing or recently completed a degree or program in IT, computer science, or a related field.
- Visa sponsorship
- Must be a U.S. person, eligible to access export-controlled information without export authorization, or eligible and reasonably likely to obtain required export authorization.
About the job
Provides first-line IT support, sets up and troubleshoots employee equipment and accounts, and maintains IT records and documentation.
What you'll do
- Respond to help desk tickets and guide teammates through fixes; escalate complex issues to senior IT staff.
- Set up, image, and deploy laptops, accounts, and peripherals; troubleshoot common hardware, software, printing, conferencing, and connectivity issues.
- Maintain IT inventory, asset records, documentation, and how-to guides.
What they ask for
- Currently pursuing or recently completed a degree or program in IT, computer science, or a related field.
- Basic understanding of Windows and/or macOS and common productivity tools such as Google Workspace or Microsoft 365.
- Strong communication and customer-service skills, patience with non-technical users, and good organization and reliability.
- Able to work full-time on-site in Mountain View, CA.
Nice to have
- Prior help desk, IT support, or customer-service experience; familiarity with ticketing systems such as Jira, Zendesk, or Freshservice.
- Basic networking or hardware troubleshooting knowledge; exposure to Active Directory, Okta, or Google Workspace administration; CompTIA A+ or similar coursework or certification.
Pay
$40/hour (Bachelor's); $45/hour (Master's); $50/hour (PhD) — hourly pay
Tools
Windows, macOS, Google Workspace, Microsoft 365, Jira, Zendesk, Freshservice, Active Directory
Model-written summary · the original posting is authoritative