Mural (mural.co)
Customer Enablement Manager
$91K–$113K
United States Remote · Remote · Manager · Full-time · Posted Aug 5, 2026
- Experience
- 3+ years in customer education, instructional design, or scaled Customer Success; ideally in B2B SaaS.
About the job
Build and scale customer education programs and learning experiences that improve Mural adoption, product confidence, and customer outcomes.
What you'll do
- Create scalable learning programs, journeys, and reusable educational content for customers.
- Partner with Product, Marketing, and Customer Success teams on education needs and internal enablement.
- Measure learning engagement, proficiency, and product adoption to improve program effectiveness.
What they ask for
- 3+ years of experience in customer education, instructional design, or scaled Customer Success, ideally in B2B SaaS.
- Ability to design modern learning experiences and turn complex product workflows into actionable learning materials.
- Data-informed approach and strong cross-functional collaboration and program management skills.
Nice to have
- Familiarity with collaboration or visual work platforms (e.g., Mural) and design thinking principles.
- Experience with LMS, digital adoption platforms, AI-enabled learning tools, customer academies, community-led learning, or cohort-based programs.
Pay
$90,640 – $113,300 (USD; base salary or total pay not specified)
Tools
Mural, LMS
AI focus
Experience with AI-enabled learning tools is requested; the role builds and scales customer learning programs.
Model-written summary · the original posting is authoritative