Mytra
Senior IT Support
$135K–$155K
Brisbane, CA · On-site · Senior · Full-time · Posted Sep 28, 2026
- Experience
- 5+ years in IT support, including at least 2 years in a senior, lead, or escalation-point role.
About the job
Provides senior end-user IT support, manages the support function and device lifecycle, and administers core business applications for Mytra.
What you'll do
- Own the end-user support queue, resolving and escalating complex issues while managing support standards, SLAs, and metrics.
- Manage device lifecycle support and IT onboarding and offboarding.
- Administer and support core business applications; maintain runbooks and how-to guides and mentor junior support staff.
What they ask for
- 5+ years in IT support, including at least 2 years in a senior, lead, or escalation-point role.
- Experience with macOS and Windows endpoint support, SaaS administration, and identity/MDM platforms such as Rippling, Jamf, Intune, or Kandji.
- Hands-on knowledge of core business applications and proven ownership of a support queue or function, including SLA and metrics management.
- Excellent written communication and ability to document problems clearly.
Nice to have
- Experience with IT governance, access reviews, or structured intake/procurement processes; familiarity with automation, integration tooling, or light scripting.
- Experience supporting a fast-growing company or a hardware/robotics environment.
Pay
USD 135,000–155,000 per year (base salary)
Tools
macOS, Windows, Rippling, Google Workspace, Slack, Notion, Linear, Smartsheet
Model-written summary · the original posting is authoritative