Narmi
Director, Strategic Accounts
$160K–$180K
United States +1 · Remote · Director · Full-time · Posted Oct 5, 2026
- Location
- United States
United States - Remote - Experience
- 7+ years.
About the job
Leads strategic relationships, renewals, and account growth for Narmi’s largest bank and credit union customers, while partnering with Product and Engineering to improve the product.
What you'll do
- Own account strategy, executive relationships, renewals, and expansion for enterprise bank and credit union customers.
- Drive customer outcomes and track retention, satisfaction, and product adoption; use data to identify risks and growth opportunities.
- Translate customer feedback into product requirements with Product and Engineering, and manage and develop people.
What they ask for
- 7+ years owning customer relationships, retention, and revenue outcomes in a high-growth environment such as B2B SaaS, fintech, or a marketplace.
- Track record of promotion and of scaling a team, process, book of business, or function.
- Experience managing and developing people, including handling difficult conversations.
- Strong cross-functional skills, data fluency, and ability to manage both executive-level strategy and operational detail.
Nice to have
- Experience with financial institutions or regulated industries is helpful but not required.
Pay
USD 160,000 - 180,000 base salary
Model-written summary · the original posting is authoritative