National Information Solutions Cooperative
Implementation Project Manager - Communications Customer Care & Billing Software
Any NISC Location +3 · Manager · Full-time · Posted Oct 16, 2026
- Location
- Any NISC Location
Cedar Rapids, IA, United States
Lake Saint Louis, MO, United States
Mandan, ND, United States - Education
- Bachelor’s Degree in a business-related field or equivalent experience (preferred).
About the job
Manages customer software implementation projects for NISC’s Communications Customer Care and Billing product, including configuration, data conversion validation, end-user training, and application support.
What you'll do
- Coordinate software implementation plans, map legacy data, and configure the software to meet project requirements.
- Train Member/Customer end users, share process best practices, and support customers throughout the project lifecycle.
- Validate converted data and encourage customers to verify it; provide after-hours call support as assigned.
Nice to have
- Strong communication, presentation, organization, and problem-solving skills; ability to analyze data and manage customer expectations.
- Knowledge of utility or telecom industries and project management; willingness to travel generally around 10–20% a year.
Tools
Customer Care and Billing (CC&B)
AI focus
Use generative AI tools and technologies to enhance productivity, creativity, and problem-solving within the role.
Model-written summary · the original posting is authoritative