National Information Solutions Cooperative
Implementation Project Manager - Communications Customer Care & Billing Software
Any NISC Location +3 · Manager · Full-time · Posted Oct 16, 2026
- Location
- Any NISC Location
Cedar Rapids, IA, United States
Lake Saint Louis, MO, United States
Mandan, ND, United States - Education
- Bachelor’s Degree in a business-related field or equivalent experience (preferred).
About the job
Manages software implementation projects for the Communications Customer Care and Billing product, including customer training, application support, and converted-data validation.
What you'll do
- Coordinate software implementation project plans, configure the application, and map data from legacy systems.
- Train customer end users, share business-process best practices, and provide application support throughout the project lifecycle.
- Validate converted data and encourage customer participation in verification; provide after-hours call support as assigned.
Nice to have
- Strong communication, presentation, training, organization, and problem-solving skills.
- Knowledge of business software, the Utility or Telecom industries, or project management; ability to travel generally 10–20% annually.
Tools
Customer Care and Billing (CC&B)
AI focus
Use generative AI tools and technologies to enhance productivity, creativity, and problem-solving within the role.
Model-written summary · the original posting is authoritative