National Information Solutions Cooperative
Product Support Specialist II - Third Party Integrations (Utility Software)
Atlanta, GA · Full-time · Posted Oct 15, 2026
- Experience
- 4+ years of relevant technical support experience required.
- Education
- Bachelor’s degree in Information Technology, Management Information Systems, Computer Science or related field preferred.
About the job
Provides first-line technical support for utility software and database applications, resolving Member issues, delivering training, and coordinating product improvements.
What you'll do
- Troubleshoot and document software issues, implement routine fixes, and escalate complex concerns.
- Train Members, assist with software configuration and use, and communicate customer feedback to development teams.
- Test software changes, maintain support records, and collaborate with internal teams to improve service.
What they ask for
- 4+ years of relevant experience in a technical support role.
- Experience troubleshooting and supporting software applications and database-driven solutions.
- Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint.
- Experience utilizing help desk software, CRM systems, and other customer support technologies.
Nice to have
- Experience delivering customer training and presentations.
- Bachelor’s degree in Information Technology, Management Information Systems, Computer Science or related field.
Tools
Microsoft Office, Word, Excel, PowerPoint, help desk software, CRM systems, generative AI tools and technologies
AI focus
Use generative AI tools and technologies to enhance productivity, creativity, and problem-solving within the role.
Model-written summary · the original posting is authoritative