Navan
Associate Account Manager
New York, NY +1 · Manager · Full-time · Posted May 19, 2026
- Location
- New York, NY
New York, United States - Experience
- 1–2 years in Sales, Account Management, or a related customer-facing position within a rapidly growing SaaS company.
- Education
- Bachelor’s degree or similar relevant working experience.
About the job
Supports commercial customers with travel and expense needs, helping improve account outcomes, customer experience, and product development.
What you'll do
- Communicate with customers, advise them on relevant product features, and resolve issues in partnership with internal teams.
- Run account playbooks and track KPIs to drive adoption, retention, satisfaction, and revenue opportunities.
- Renew, process, and negotiate contracts; share customer feedback and refine engagement strategies.
What they ask for
- Bachelor’s degree or similar relevant working experience.
- 1–2 years of experience in Sales, Account Management, or a related customer-facing position within a rapidly growing SaaS company.
- Proven track record managing a high volume of accounts through onboarding and the customer lifecycle.
- Strong project management, organization, prioritization, problem-solving, attention to detail, and communication skills.
Pay
$32—$43 USD (pay range; compensation type not specified)
AI focus
AI-assisted resume evaluation using Metaview; recruiters and hiring managers review outputs and make all final decisions. Candidates may request review without AI assistance.
Model-written summary · the original posting is authoritative