Navan
Associate Account Manager
Palo Alto, CA or San Francisco, CA +1 · Manager · Full-time · Posted Aug 22, 2024
- Location
- Palo Alto, CA or San Francisco, CA
San Francisco, California, United States - Experience
- 1-2 years in Sales, Account Management, or a related customer-facing position within a rapidly growing SaaS company.
- Education
- Bachelor’s degree or similar relevant working experience.
About the job
Supports commercial customers with travel and expense needs, improving customer experience, product adoption, retention, and account growth.
What you'll do
- Communicate with customers, advise on relevant product features, and resolve issues in collaboration with internal teams.
- Support account prioritization, run customer engagement playbooks, and track adoption, retention, and upsell KPIs.
- Provide customer feedback internally and renew, process, and negotiate contracts.
What they ask for
- Bachelor’s degree or similar relevant working experience.
- 1-2 years of experience in Sales, Account Management, or a related customer-facing position within a rapidly growing SaaS company.
- Track record of managing a high volume of accounts throughout the customer lifecycle.
- Strong project management, organization, communication, and prioritization skills.
Pay
$32 — $43 USD (pay range; compensation type not stated)
Tools
Metaview
AI focus
AI-assisted resume evaluation against job qualifications using Metaview; human recruiters and hiring managers make all final decisions. Candidates may request review without AI assistance.
Model-written summary · the original posting is authoritative