Navan
Director, Travel Services
Remote (USA) +1 · Remote · Director · Full-time · Posted Oct 15, 2026
- Location
- Remote (USA)
Dallas, Texas, United States - Experience
- 10+ years in Operations, Customer Support, or Service Delivery; 5+ years of senior leadership experience.
About the job
Leads and scales Navan’s North America Travel Services organization, improving customer support, operational performance, and service delivery through technology and data.
What you'll do
- Lead regional operations, teams, service metrics, and operational transformation.
- Drive adoption of AI, automation, and technology improvements in partnership with Product, Engineering, and Analytics.
- Improve traveler experience and operational readiness, including support during travel disruptions.
What they ask for
- 10+ years of experience in Operations, Customer Support, or Service Delivery.
- 5+ years of senior leadership experience managing large, complex teams.
- Experience building, scaling, and transforming customer service or contact center operations.
- Demonstrated experience using AI, automation, and digital technologies to improve support operations, productivity, and customer experience.
Nice to have
- Travel industry experience, particularly in corporate travel, TMCs, airlines, or travel technology.
- Knowledge of GDS, particularly Sabre or Amadeus.
Tools
AI, automation, CRM platforms, omnichannel solutions, workforce management tools, performance analytics, Sabre, Amadeus
AI focus
Champion AI and automation in service delivery, including agent assistance, conversational AI, automated quality assurance, knowledge management, and workflow automation. The posting also states that Navan uses Metaview, an AI-assisted tool, to evaluate resumes, with human review and an option to request evaluation without AI assistance.
Model-written summary · the original posting is authoritative