Navan
Enterprise Customer Success Manager
$146K–$195K
New York, NY +1 · Manager · Full-time · Posted Apr 4, 2025
- Location
- New York, NY
San Francisco, California, United States - Experience
- 7+ years in enterprise customer success, strategic account management, consulting, revenue leadership, or a comparable customer-facing role.
- Education
- Bachelor's degree preferred or equivalent practical experience.
About the job
Own post-sale success for strategic enterprise customers, protecting and growing partnerships while driving launch, adoption, renewals, and measurable value across Travel, Expense, and Payments.
What you'll do
- Manage account strategies, joint success plans, customer health, revenue forecasts, renewals, and expansion opportunities.
- Lead launches, adoption plans, executive reviews, and cross-functional resolution of customer risks and issues.
- Use portfolio and financial data to improve customer outcomes and account economics.
What they ask for
- Demonstrated success retaining and growing complex enterprise relationships with measurable commercial and customer outcomes.
- Experience with global or highly matrixed customers, multiple products, regions, stakeholders, and executive sponsors.
- Strong financial and analytical acumen, executive communication, judgment, ownership, and ability to influence without formal authority.
- Willingness to travel for strategic customer engagements as business needs require.
Nice to have
- Bachelor's degree preferred.
Pay
USD 146,250–USD 195,000 (pay range; includes base salary and target incentive compensation for roles with OTE).
AI focus
Navan uses Metaview, an AI-assisted automated employment decision tool, to help evaluate resumes against job qualifications; recruiters and hiring managers make all final decisions. Applicants may request human evaluation without AI assistance.
Model-written summary · the original posting is authoritative