Navan
Enterprise Customer Success Manager
$146K–$195K
Palo Alto, CA or San Francisco, CA +1 · Manager · Full-time · Posted Aug 8, 2024
- Location
- Palo Alto, CA or San Francisco, CA
San Francisco, California, United States - Experience
- 7+ years.
- Education
- Bachelor's degree preferred or equivalent practical experience.
About the job
Own strategic enterprise customer relationships after sale, driving retention, revenue, launch, adoption, value realization, and expansion across Travel, Expense, and Payments.
What you'll do
- Develop account strategies and joint success plans tied to customer outcomes, adoption, renewals, and expansion.
- Lead launches, executive business reviews, and cross-functional efforts to resolve risks and deliver customer value.
- Manage portfolio performance and identify retention risks and expansion opportunities using financial and adoption data.
What they ask for
- 7+ years of experience in enterprise customer success, strategic account management, consulting, revenue leadership, or a comparable customer-facing role.
- Demonstrated record of retaining and growing complex enterprise relationships while delivering measurable commercial, adoption, and customer outcomes.
- Experience leading global or highly matrixed customers with multiple products, regions, stakeholders, and executive sponsors.
- Strong financial and analytical acumen, executive communication, judgment, ownership, prioritization, and ability to influence stakeholders.
Nice to have
- Bachelor's degree preferred.
- Willingness to travel for strategic customer engagements as business needs require.
Pay
$146,250 — $195,000 USD; pay range (base salary or total pay not specified)
Tools
CS platform
AI focus
The employer uses Metaview, an AI-assisted automated employment decision tool, to help evaluate resumes against role qualifications; recruiters and hiring managers make all final decisions. Applicants may request human evaluation without AI assistance.
Model-written summary · the original posting is authoritative