Navan
Operations Manager
Remote (USA) +1 · Remote · Manager · Full-time · Posted Oct 23, 2026
- Location
- Remote (USA)
Dallas, Texas, United States - Experience
- 7+ years in TMC/BT Operations Management; 5+ years of expert-level GDS experience.
About the job
Manages strategic and operational improvements for Global Operations & Service, partnering with product teams to prioritize support improvements, improve agent tooling, and deliver customer experience outcomes.
What you'll do
- Triage and prioritize operational feedback and improvement opportunities for R&D and product teams using impact metrics.
- Manage projects and change implementation, including acquisition onboarding, supplier processes, and third-party support teams.
- Work with Operations Analysts and service leaders to measure process improvements and drive adoption of agent tooling.
What they ask for
- 7+ years in a TMC/BT Operations Management role covering air, rail, car, and hotel supplier products.
- 5+ years of expert-level GDS experience.
- IATA accreditation (WWAFT / VAII / BA2).
- Strong process documentation, project prioritization, stakeholder communication, and data analytics abilities.
Nice to have
- Familiarity with CRM applications such as Salesforce or ZenDesk.
Tools
GDS, Salesforce, ZenDesk, TX 2.0
AI focus
Navan uses Metaview, an AI-assisted automated employment decision tool, to assist with evaluating resumes against job qualifications. Recruiters and hiring managers review outputs and make all final decisions; applicants may request human-only evaluation.
Model-written summary · the original posting is authoritative