Navan
Senior Manager, Client Experience (Pre-Sales Solutions & Scoping)
Remote (USA) · Remote · Manager · Full-time · Posted Oct 20, 2026
- Experience
- 5–7+ years; alternatives: Pre-Sales Solutions, Customer Experience Operations, Commercial Scoping, or Technical Account Management.
About the job
Leads Navan’s pre-sales operational scoping and customer experience strategy, aligning service packages with delivery capabilities and pricing to support enterprise sales.
What you'll do
- Lead the GOS Sales Squad in enterprise pitches and RFP responses, presenting operational capabilities and service options.
- Unify service offerings, align operational packages with regional pricing, and help Sales communicate service value accurately.
- Establish scoping guardrails and metrics, identify operational risks, and develop scalable solutions with cross-functional teams.
What they ask for
- 5–7+ years of progressive experience in Pre-Sales Solutions, Customer Experience Operations, Commercial Scoping, or Technical Account Management.
- Experience working with commercial teams and navigating multi-regional organizations.
- Strong communication, negotiation, and relationship-building skills for high-stakes commercial discussions.
- Strong analytical skills, including working with support data, AI automation metrics, and capacity modeling.
Nice to have
- Experience in SaaS or corporate travel ecosystems.
Tools
Metaview
AI focus
Position Navan’s AI-first capabilities and automated AVA capabilities as service differentiators; use AI automation metrics in scoping and capacity modeling. Metaview is also used to assist resume evaluation, with human review and a way to request evaluation without AI assistance.
Model-written summary · the original posting is authoritative