Navan
Senior Manager, Travel Services
Remote (USA) · Remote · Manager · Full-time · Posted Oct 5, 2026
- Experience
- 5+ years in omni-channel contact center/support experience leading multiple teams; 5+ years with Sabre and/or Amadeus is preferred.
- Education
- Bachelor's degree preferred.
About the job
Leads multiple teams delivering 24x7 customer and travel support, improving operations and service quality, and managing customer escalations.
What you'll do
- Lead, coach, and develop managers and Travel Experience Consultants; support hiring and training.
- Standardize and improve global support processes, monitor queues and SLAs, and report on operational performance.
- Own escalations and customer issues, analyze root causes, and improve customer satisfaction and retention.
What they ask for
- 5+ years in omni-channel contact center/support experience leading multiple teams.
- Experience using AI to drive business analytics and apply data-driven approaches to operational challenges.
- Ability to build relationships, motivate teams, and communicate effectively.
- Flexibility for non-traditional shifts, including early mornings, late evenings, and potential weekend on-call work.
Nice to have
- 5+ years of experience with Sabre and/or Amadeus, NDC, and TMC experience preferred.
- Bachelor's degree preferred.
Tools
Sabre, Amadeus, New Distribution Capability (NDC), Salesforce, ZenDesk, HelpScout, Five9, Freshdesk
AI focus
Use AI to drive business analytics and support data-driven operational decisions. Navan also uses the AI-assisted Automated Employment Decision Tool Metaview to help evaluate resumes; human recruiters and hiring managers make final decisions, and applicants may request review without AI assistance.
Model-written summary · the original posting is authoritative