Manager, ML Solutions Architecture - Token Factory

What you'll do

• Manage and coach Solutions Architects, including performance reviews, growth plans, onboarding, and engagement assignments.
• Own delivery quality and outcomes, reviewing technical work and ensuring customer success criteria, staffing, and escalations are handled.
• Develop and enforce team processes, documentation, delivery metrics, and cross-functional coordination.

What they ask for

• 3+ years managing technical teams, including performance management and difficult conversations.
• Experience managing a customer-facing team working to customer timelines and handling escalations.
• Strong ML knowledge spanning LLM architectures, fine-tuning, evaluation, inference internals, and frameworks including vLLM, SGLang, and TensorRT-LLM.
• Python proficiency sufficient to read and review team code; strong communication skills for technical and executive audiences.

Nice to have

• Prior customer-facing technical experience at a cloud, inference, or AI infrastructure provider; experience scaling teams or establishing processes and documentation.
• Hands-on production LLM experience, multimodal AI experience, or proficiency with Docker, Kubernetes, and infrastructure-as-code.

Pay

$228,000 — $285,000 USD (base salary)

Tools

Python, vLLM, TensorRT-LLM, SGLang, Transformers, OpenAI/Anthropic SDKs, Kubernetes (K8s), Docker

AI focus

Leads customer-facing deployment, fine-tuning, benchmarking, and inference optimization for open-source LLMs in production.