Nebius
Support Engineering Team Lead
$180K–$224K
United States +1 · Remote · Full-time · Posted Oct 29, 2026
- Location
- United States
Remote - United States - Visa sponsorship
- Applicants must be authorized to work in the country in which they apply and provide proof of employment eligibility as a condition of hire.
About the job
Leads a small distributed L3 support team while providing hands-on troubleshooting and technical guidance for complex customer issues across Nebius’s cloud platform.
What you'll do
- Lead, coach, and coordinate the work and coverage of L3 Support Engineers.
- Guide investigations of complex or high-impact customer issues and coordinate escalations with other teams.
- Improve troubleshooting, documentation, handoffs, and team processes; contribute to hiring and onboarding.
What they ask for
- Strong hands-on experience troubleshooting complex production, cloud, or infrastructure issues.
- Experience leading technical work, mentoring engineers, or coordinating a small team or task force.
- Strong working knowledge of Linux; experience with Kubernetes and container-based platforms.
- Fluent written and spoken English.
Nice to have
- Experience supporting GPU cloud infrastructure or AI/ML workloads, or planning and troubleshooting model deployments.
- Familiarity with Python or Bash scripting and technical automation.
Pay
$179,500 — $224,300 USD (base salary)
Tools
Linux, Kubernetes, Slurm, Python, Bash
AI focus
Supports complex customer issues involving Nebius’s AI cloud platform; relevant domains include AI/ML operations, model deployment, fine-tuning, inference, performance troubleshooting, and GPU or high-performance computing workloads.
Model-written summary · the original posting is authoritative