Neighbor
Customer Support Specialist
Lehi, UT · On-site · Full-time · Posted Oct 21, 2026
About the job
Supports renters, hosts, and internal teams by resolving customer issues and improving the customer experience on Neighbor’s storage and parking marketplace.
What you'll do
- Resolve customer questions and complex issues through chat, email, and phone; help renters find spaces and coordinate reservation issues with hosts.
- Improve marketplace inventory by assisting hosts with listings, photos, descriptions, and profile updates.
- Help develop support processes and resources, coordinate customer communications, and collaborate with internal partners to improve the customer journey.
What they ask for
- Excellent written and verbal English communication skills.
- Ability to work independently in a fast-changing environment.
- Detail-oriented, analytical, and self-starting.
- Professional, personable, and helpful approach to customer interactions.
Model-written summary · the original posting is authoritative