Neko Health
Director, CRM
New York +1 · Hybrid · Director · Full-time · Posted Oct 2, 2026
- Location
- New York
London
About the job
Define and scale Neko Health’s multi-market CRM function, driving lead conversion, bookings, rebooking, referrals, and revenue.
What you'll do
- Set CRM strategy, operating model, experimentation framework, and success measures across acquisition, conversion, and retention.
- Lead and grow a multi-market CRM team; manage budget, vendors, platform, and implementation across markets.
- Own CRM’s measurable business outcomes and collaborate with Growth, Marketing, Comms, Product, and other functions.
What they ask for
- Extensive CRM, lifecycle, or retention marketing experience, including hiring and leading a team from a small base.
- Track record setting CRM strategy and owning business outcomes; experience leading transformation or scale-up.
- Experience running structured experimentation at scale and leading CRM across multiple markets, including US requirements and international privacy regulation.
- Experience owning a budget and managing vendors and agencies; strong executive communication and cross-functional influence.
Tools
Braze, CAN-SPAM, TCPA, email, SMS
AI focus
Use AI tools to operate faster and at greater scale while maintaining accuracy and quality.
Model-written summary · the original posting is authoritative