Neko Health
Member Care Operations Workforce Lead
$171K–$209K
New York · Hybrid · Full-time · Posted Oct 8, 2026
- Experience
- 5+ years in workforce management.
About the job
Leads global Member Care workforce planning, forecasting, scheduling, and analytics to deliver consistent service as Neko expands across markets.
What you'll do
- Build demand forecasts, capacity plans, schedules, and staffing plans for new market and clinic launches.
- Manage real-time operations and scheduling processes while tracking service and workforce metrics.
- Develop global WFM standards, reporting, tooling, automation, and AI-enabled improvements; coach regional leads and managers.
What they ask for
- 5+ years in workforce management.
- Experience supporting international expansion or launching new markets.
- Strong forecasting, capacity planning, and analytical skills; comfortable with Excel/Sheets and SQL or a BI tool.
- Hands-on experience with WFM platforms and familiarity with Zendesk or comparable support tooling.
Nice to have
- Experience in healthcare, wellness, or premium consumer service.
- Experience building WFM from early stage to a global function, or with process automation or AI-assisted workflows.
Pay
$171K – $209K (base salary; currency not stated)
Tools
Excel/Sheets, SQL, NICE, Verint, Assembled, Genesys, Zendesk
AI focus
Explore automation and AI to improve forecasting, scheduling, and analytics.
Model-written summary · the original posting is authoritative