Neo
Sustaining Engineer
Boston, MA +1 · Full-time · Posted Jul 20, 2026
- Location
- Boston, MA
Boston, Massachusetts, United States - Experience
- 4+ years of professional software engineering experience; sustaining engineering, production support, or similar maintenance-focused work is described as ideal.
About the job
Maintains Neo Security’s shipped product by investigating and resolving customer-reported bugs, production issues, and security vulnerabilities, while improving reliability and performance.
What you'll do
- Triage, reproduce, and root-cause issues; develop, test, and ship fixes and patches for supported releases.
- Work with Support, Customer Success, and QA on escalations, security remediation, regression tests, and clear documentation.
- Support critical incidents through an on-call rotation and feed recurring issue patterns into longer-term improvements.
What they ask for
- 4+ years of professional software engineering experience.
- Strong debugging and root-cause analysis skills, including working in unfamiliar or legacy code.
- Proficiency in a modern backend language such as Go, Python, Java, or similar; experience handling customer-reported issues and writing regression tests.
- Familiarity with security concepts and vulnerability remediation; strong written communication and comfort with on-call work.
Tools
Go, Python, Java
Model-written summary · the original posting is authoritative