Neros
Drone Support Specialist
$68K–$94K
Torrance, California, United States · Full-time · Posted Aug 13, 2026
- Experience
- 2–3 years in a technical support, mission support, or field operations role; 2–3 years using Zendesk or similar platforms.
About the job
Provides technical and operational support for Neros drone systems, resolving customer issues and turning field feedback into product improvements.
What you'll do
- Document, investigate, triage, and resolve technical requests and issues, providing remote and onsite customer support.
- Conduct failure analysis and root-cause investigations, identify trends, and coordinate corrective actions with cross-functional teams.
- Support demonstrations and field operations, assist business development, and maintain user manuals and troubleshooting documentation.
What they ask for
- 2–3 years of experience in technical support, mission support, or field operations; drone, robotics, aerospace, or defense experience preferred.
- 2–3 years using Zendesk or similar customer support and ticketing platforms.
- Working knowledge of FPV drone systems and hands-on experience configuring, tuning, and troubleshooting FPV platforms using Betaflight; proficiency flying and maintaining FPV drones, including manual (Acro) flight.
- Current FAA Part 107 Remote Pilot Certificate or ability to obtain one within 6 weeks of start date; ability to travel 10–15% domestically and internationally.
Nice to have
- Practical UAS operating experience in testing, training, or customer-facing environments; experience with ArduPilot, PX4, INAV, or similar software.
- FPV, military UAS, RF systems, electronics repair, or technical documentation experience.
Pay
$67,500 – $94,500 USD (base salary)
Tools
Zendesk, FPV, Betaflight, ArduPilot, PX4, INAV
Model-written summary · the original posting is authoritative