Netbox Labs
Customer Success Manager
$110K–$120K
US, CST Remote +1 · Remote · Manager · Full-time · Posted Oct 27, 2026
- Location
- US, CST Remote
US, MST Remote - Experience
- 3+ years in Customer Success, Account Management, or a related customer-facing role.
About the job
Own a regional portfolio of mid-market and enterprise customers, driving product adoption, retention, renewals, and expansion from onboarding onward.
What you'll do
- Manage customer success plans, check-ins, enablement, and customer health; identify and address churn risks.
- Coordinate with Onboarding, Renewals, Sales, Support, Engineering, and Product to support customers and share feedback.
- Maintain accurate customer records, support on-time renewals, and pass qualified expansion opportunities to Sales.
What they ask for
- 3+ years of experience in Customer Success, Account Management, or a related customer-facing role.
- Track record driving adoption and retention in a SaaS or subscription business.
- Experience working with technical customers and stakeholders.
- Ability to explain technical capabilities in terms of business value.
Nice to have
- Background in infrastructure, networking, DevOps, or automation.
- Experience with open-source software or developer-focused platforms.
Pay
$110K – $120K (base salary); Offers Equity; Offers Bonus
Tools
NetBox Enterprise, NetBox Cloud, NetBox, Orb
Model-written summary · the original posting is authoritative