Netbox Labs
Manager, Customer Success - Americas
$135K–$140K
US, CST Remote · Remote · Manager · Full-time · Posted Oct 6, 2026
- Experience
- 5+ years in Customer Success; 2+ years managing or formally leading CSMs.
About the job
Leads and develops the Americas Customer Success team, setting its operating practices and improving customer adoption, health, and expansion outcomes.
What you'll do
- Coach, develop, hire, and ramp CSMs; establish team playbooks, cadences, and account practices.
- Guide customer adoption and health, identify risk, support key relationships, and partner with Renewals and Sales on retention signals and expansion opportunities.
- Use customer data and feedback to improve team execution, platform use, and product prioritization.
What they ask for
- 5+ years in Customer Success at a B2B SaaS company, including 2+ years managing or formally leading CSMs.
- Track record of coaching and developing CSMs, with examples of promotions or growth into larger roles.
- Hands-on experience managing mid-market and enterprise accounts, including executive relationships; comfort with technical products and buyers.
- Experience building playbooks, cadences, and metrics from scratch at a growing company; based in the Americas and able to work across North American time zones.
Nice to have
- Experience with SaaS focused on network automation or infrastructure / DevOps tooling.
- Exposure to NetBox; open-source or product-led companies; HubSpot and Pylon or similar platforms; LATAM customer support; or digital-led/scaled CS programs.
Pay
$135K – $140K (base salary)
Tools
HubSpot, Pylon, NetBox
Model-written summary · the original posting is authoritative