Netbox Labs
Senior Customer Success Manager
$135K–$150K
US West Coast · Remote · Manager · Full-time · Posted Oct 22, 2026
- Experience
- 5+ years in Customer Success, Account Management, or a related role.
About the job
Own the success, retention, and growth of a strategic customer portfolio by helping customers achieve value from NetBox Labs products and services.
What you'll do
- Develop customer success plans and drive onboarding, adoption, renewals, and expansion.
- Build executive relationships, monitor customer health, and proactively mitigate churn risks.
- Coordinate across teams and help improve Customer Success strategy, processes, and playbooks.
What they ask for
- 5+ years of experience in Customer Success, Account Management, or a related role.
- Proven ability to drive retention, expansion, and long-term customer value in a SaaS or subscription business.
- Experience managing complex technical customers and enterprise stakeholders.
- Ability to translate technical capabilities into business value and own renewals and expansion outcomes.
Nice to have
- Background in infrastructure, networking, DevOps, or automation.
- Experience in a high-growth SaaS company, with open-source or developer-focused platforms, or mentoring CSMs.
Pay
$135K – $150K (base salary); Offers Equity; Offers Bonus
Model-written summary · the original posting is authoritative