Nevis
Customer Success Manager - Remote
Remote - USA · Remote · Manager · Full-time · Posted Dec 23, 2025
- Experience
- 4+ years in strategy consulting or client-facing roles within high-growth tech companies.
About the job
Manage relationships with Nevis’s Registered Investment Advisor users, helping them adopt and engage with its AI wealth management products while channeling customer feedback to the Product team.
What you'll do
- Own customer relationships from onboarding through advanced product use; introduce and explain new products and features.
- Build processes and tools to monitor and improve product engagement, and research customer needs through direct observation and conversations.
- Structure and share customer insights and product feedback with Product, founders, and other stakeholders to inform priorities.
What they ask for
- 4+ years of experience in strategy consulting or client-facing roles at high-growth tech companies.
- Excellent communication skills and exceptional empathy.
- Practical problem-solving ability.
Nice to have
- Based in the United States and enjoys travel.
- Prior experience building tech products or working in, or as a client of, the wealth management industry.
AI focus
Supports development of AI-powered wealth management solutions by gathering and communicating customer insights to the Product team.
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