New York ISO
Intern - IT Service Delivery
Rensselaer, New York, United States · Internship · Posted Sep 15, 2026
- Education
- Currently pursuing a degree in Information Systems, Computer Science, or a related discipline.
About the job
Improve ServiceNow Knowledge Base content and governance so articles are easier to find and usable for AI-assisted search, summarization, and self-service.
What you'll do
- Assess and improve knowledge articles, including their structure, metadata, accuracy, and findability.
- Develop reusable templates, quality guidance, and a governance process for article maintenance and retirement.
- Document findings and remediation priorities, coordinate with stakeholders, and support related ServiceNow initiatives.
What they ask for
- Currently pursuing a degree in Information Systems, Computer Science, or a related discipline.
- Strong analytical, research, writing, editing, and information-organization skills.
- Ability to turn technical information into clear, concise, task-focused documentation.
- Professional communication skills and ability to organize work, follow through, and collaborate.
Nice to have
- Coursework or experience with ServiceNow, CMDB, ITIL, reporting, or data quality.
- Coursework or experience with generative AI.
Pay
$22—$33 USD (salary; base or total pay not specified)
Tools
ServiceNow, CMDB, ITIL
AI focus
Prepare knowledge articles for AI-assisted search, summarization, and self-service experiences; establish an AI-readiness baseline.
Model-written summary · the original posting is authoritative