Nexthop AI
Technical Support Engineer
SF Bay Area, California · On-site · Full-time · Posted Apr 22, 2025
- Experience
- Minimum 10 years in technical support roles; leadership roles require 15+ years of experience in support environments.
- Education
- Bachelor’s degree in Computer Science, Software Engineering, Electrical Engineering or a related field.
About the job
Provides technical support for customer networking environments by diagnosing issues, coordinating resolutions, and ensuring timely support coverage.
What you'll do
- Troubleshoot customer issues and collaborate with Software and Hardware Engineering teams on workarounds and resolutions.
- Respond to customer inquiries, track and prioritize cases, and meet service level agreements.
- Participate in on-call rotation for 24/7 support and report support metrics.
What they ask for
- Bachelor’s degree in Computer Science, Software Engineering, Electrical Engineering or a related field.
- Minimum 10 years of experience in technical support roles; leadership roles require 15+ years of experience in support environments.
- Proficiency in networking protocols and data center technologies, and networking technologies software across diverse Network Operating Systems.
- Significant experience in DevOps, Network Operations, or Network Engineering within a cloud provider or enterprise-level team.
Nice to have
- Experience with SONiC (Software for Open Networking in the Cloud) or any Open source OS.
Tools
BGP, OSPF, VxLAN, IOS, IOS-XR, EOS, Junos, SONiC
AI focus
Supports customer deployments of AI infrastructure; no specific AI development work is stated.
Model-written summary · the original posting is authoritative