Nexthop AI
Technical Support Engineer
US East · Remote · Full-time · Posted Oct 2, 2025
- Experience
- Minimum 10 years in technical support roles; leadership roles require 15+ years in support environments.
- Education
- Bachelor’s degree in Computer Science, Software Engineering, Electrical Engineering or a related field.
About the job
Provides customer-facing technical support for networking products, troubleshooting complex issues, coordinating resolutions with engineering teams, and supporting 24/7 coverage.
What you'll do
- Troubleshoot customer environments and provide workarounds or resolutions within service-level agreements.
- Communicate with customers and internal teams, track and prioritize cases, and report support metrics.
- Collaborate with Software and Hardware Engineering teams and participate in an on-call rotation for 24/7 coverage.
What they ask for
- Bachelor’s degree in Computer Science, Software Engineering, Electrical Engineering or a related field.
- Minimum 10 years of experience in technical support roles.
- Proficiency in networking protocols and data center technologies, and hands-on experience with diverse Network Operating Systems (NOS).
- Experience debugging complex networking issues and significant experience in DevOps, Network Operations, or Network Engineering within a cloud provider or enterprise-level team.
Nice to have
- Experience with SONiC (Software for Open Networking in the Cloud) or any Open source OS.
Tools
BGP, OSPF, VxLAN, IOS, IOS-XR, EOS, Junos, SONiC
AI focus
Supports networking products and solutions for large-scale AI deployments; no specific AI development work is stated.
Model-written summary · the original posting is authoritative