Niural
Benefits Customer Success Specialist
$65K–$85K
New York City · On-site · Full-time · Posted Oct 8, 2026
- Experience
- 2+ years in benefits administration, employee benefits brokerage, or a related client-facing role.
About the job
Serves as the primary benefits contact for clients, managing renewals, enrollment, implementation, and ongoing plan support.
What you'll do
- Lead client benefits meetings, present renewal options, and support plan selections and enrollment issues.
- Own benefits implementation, including plan configuration and enrollment system setup before client go-live.
- Manage client inquiries and internal ticket queues, document interactions, and coordinate with internal teams.
What they ask for
- Active health and life insurance broker license in at least one U.S. state.
- 2+ years of experience in benefits administration, employee benefits brokerage, or a related client-facing role.
- Strong working knowledge of medical, dental, vision, ancillary, FSA/HSA, and 401(k) products.
- Experience managing client relationships and handling escalations in a professional services environment.
Nice to have
- Multi-state licensure.
Pay
$65k - $85k (USD; base salary or total pay not specified)
Model-written summary · the original posting is authoritative