Node.Digital
Technical Engagement Network (TEN) Lab Manager
Arlington, Virginia · Manager · Full-time · Posted Jul 9, 2026
- Experience
- 5+ years of directly relevant experience, including 3+ years of directly relevant IT Helpdesk support and 3+ years of MacOS and iOS experience.
- Education
- BS in Computer Science, Computer Engineering, Computer Information Systems, Computer Systems Engineering, or related degree; or HS Diploma and 7+ years of directly relevant experience.
About the job
Manages help desk and IT support operations for a government customer’s TEN Lab, supporting users, equipment, accounts, systems, and lab infrastructure.
What you'll do
- Provide first-level help desk support, respond to user requests, troubleshoot issues, and maintain accurate tickets.
- Support user onboarding, equipment provisioning, asset inventory, and implementation of lab technologies.
- Maintain network infrastructure and NetApp storage; support VPN, virtual desktops, MacOS, and iOS users.
What they ask for
- U.S. citizenship and an active DoD Secret clearance; ability to obtain DHS Suitability.
- 5+ years of directly relevant experience, including 3+ years in IT help desk support.
- 3+ years of MacOS and iOS experience.
- Proficiency in asset management, help desk ticket procedures, and customer support.
Nice to have
- TS/SCI clearance; experience writing technical procedures or SOPs.
- Virtualization automation and optimization; VPN or virtual desktop experience (Citrix, VMWare); Security+.
Tools
MacOS, iOS, VPN, Citrix, VMWare, NetApp ONTAP, SAN
Model-written summary · the original posting is authoritative