NoGigiddy
Chat & Community Support Specialist
Baltimore, Maryland +5 · Remote · Full-time · Posted Oct 12, 2026
- Location
- Baltimore, Maryland
Honolulu, Hawaii
Long Beach, California
Minneapolis, Minnesota
Phoenix, Arizona
Tucson, Arizona - Education
- No degree required.
About the job
Provides live chat and community support to NoGigiddy users, resolving common issues, escalating complex cases, and sharing user feedback with internal teams.
What you'll do
- Handle live chat inquiries and respond to community posts across Discord, Facebook Group, and social comments.
- Resolve common user issues, document and escalate complex or sensitive cases, and contribute to the help center knowledge base.
- Flag trends in user feedback and maintain consistent support quality and tone.
What they ask for
- Fast, accurate typing.
- Excellent written communication that is clear and empathetic.
- Ability to handle multiple conversations simultaneously without compromising quality.
- Patience with frustrated users and ability to de-escalate.
Nice to have
- Familiarity with support or chat tools such as Intercom, Zendesk, or Crisp.
Pay
$15–$21/hr (hourly pay; currency not stated)
Tools
Intercom, Zendesk, Crisp, Discord, Facebook Group
Model-written summary · the original posting is authoritative