NoGigiddy
Chat & Community Support Specialist
Charlotte, North Carolina +5 · Remote · Full-time · Posted Oct 12, 2026
- Location
- Charlotte, North Carolina
Corpus Christi, Texas
Houston, Texas
Louisville, Kentucky
Nashville, Tennessee
Portland, Oregon - Education
- No degree required.
About the job
Provides live chat and community support, resolving common user issues and escalating complex or sensitive cases.
What you'll do
- Handle live chat inquiries and respond to community posts across Discord, Facebook Group, and social comments.
- Resolve common offer, account, and navigation issues; document and escalate complex or sensitive cases.
- Contribute to the help center, flag user issue trends, and maintain consistent support quality and tone.
What they ask for
- Fast, accurate typing.
- Excellent written communication that is clear and empathetic.
- Ability to handle multiple conversations simultaneously while maintaining quality.
- Patience with frustrated users and ability to de-escalate.
Nice to have
- Familiarity with support or chat tools such as Intercom, Zendesk, or Crisp.
Pay
$15–$21/hr (hourly pay)
Tools
Discord, Facebook Group, Intercom, Zendesk, Crisp
Model-written summary · the original posting is authoritative