NoGigiddy
Customer Success Specialist
Arlington, Texas +5 · Remote · Full-time · Posted Oct 5, 2026
- Location
- Arlington, Texas
Atlanta, Georgia
Colorado Springs, Colorado
Jacksonville, Florida
Memphis, Tennessee
Tucson, Arizona - Experience
- Prior customer support experience preferred but not required; training provided.
- Education
- No degree required.
About the job
Supports NoGigiddy users across email, chat, and social by resolving issues, escalating complex cases, and helping improve support resources.
What you'll do
- Respond to user inquiries and troubleshoot offer, account-access, and platform-navigation issues.
- Escalate complex issues with context, maintain CRM records, and report recurring problems.
- Write and update FAQ articles and provide solution-focused support.
What they ask for
- Clear, empathetic written and verbal communication.
- Patience and calm under pressure.
- Organization and ability to manage a high volume of tickets.
Nice to have
- Familiarity with Zendesk, Intercom, or similar support tools.
- Prior customer support experience.
Pay
$16–$22/hr (USD, hourly pay)
Tools
Zendesk, Intercom
Model-written summary · the original posting is authoritative