NoGigiddy
Customer Success Specialist
Charlotte, North Carolina +5 · Remote · Full-time · Posted Oct 5, 2026
- Location
- Charlotte, North Carolina
Chicago, Illinois
Houston, Texas
Indianapolis, Indiana
Milwaukee, Wisconsin
Washington, District of Columbia - Experience
- Prior customer support experience is preferred but not required; training is provided.
- Education
- No degree required.
About the job
Supports NoGigiddy users across email, chat, and social by resolving platform issues, escalating complex cases, and improving support resources.
What you'll do
- Respond to user inquiries and troubleshoot offer, account-access, and platform-navigation issues.
- Document interactions, escalate complex issues, and report recurring patterns to the product team.
- Write and update FAQ articles and deliver solution-focused support.
What they ask for
- Clear, empathetic written and verbal communication.
- Patience and composure under pressure.
- Organization and ability to manage a high volume of tickets.
Nice to have
- Prior customer support experience.
- Familiarity with Zendesk, Intercom, or similar support tools.
Pay
USD $16–$22/hr (hourly pay)
Tools
Zendesk, Intercom
Model-written summary · the original posting is authoritative