NoGigiddy
Customer Success Specialist
Baltimore, Maryland +5 · Remote · Full-time · Posted Oct 5, 2026
- Location
- Baltimore, Maryland
Los Angeles, California
Minneapolis, Minnesota
New York, New York
Philadelphia, Pennsylvania
Virginia Beach, Virginia - Experience
- Prior customer support experience is preferred but not required; training is provided.
- Education
- No degree required.
About the job
Supports NoGigiddy users by resolving questions and platform issues across email, chat, and social channels.
What you'll do
- Respond to user inquiries and troubleshoot offers, account access, and platform navigation issues.
- Escalate complex cases, document interactions, and report recurring issues to the product team.
- Write and update FAQ articles and provide solution-focused support.
What they ask for
- Clear, empathetic written and verbal communication.
- Patience and composure under pressure.
- Organization and ability to manage a high volume of tickets.
Nice to have
- Prior customer support experience.
- Familiarity with Zendesk, Intercom, or similar support tools.
Pay
$16–$22/hr (hourly pay)
Tools
Zendesk, Intercom
Model-written summary · the original posting is authoritative