Northwood Space
Helpdesk Specialist
Torrance, CA · Full-time · Posted Apr 29, 2026
- Experience
- 3+ years of professional experience in an IT support or help desk environment.
- Visa sponsorship
- Must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain required authorizations from the U.S. Department of State.
About the job
Provides internal IT support by troubleshooting employee technology, managing IT assets and user onboarding/offboarding, and supporting security standards.
What you'll do
- Diagnose and resolve hardware, software, and network incidents across devices.
- Manage IT asset inventory and hardware lifecycle, from procurement through decommissioning.
- Set up accounts and hardware for new hires, securely offboard departing employees, and support security policies.
What they ask for
- 3+ years of professional experience in an IT support or help desk environment.
- Proficiency troubleshooting Windows 11, macOS, Android, and iOS.
- Hands-on experience with MDM tools such as JAMF, Intune, or FleetDM.
- Experience managing users and security groups in Okta or a similar identity provider.
Nice to have
- In-depth experience supporting Microsoft Office 365.
- Networking fundamentals, scripting, relevant certifications, or IAM platform experience.
Pay
$38 – $42 per hour (base salary)
Tools
Windows 11, macOS, Android, iOS, JAMF, Intune, FleetDM, Okta
Model-written summary · the original posting is authoritative