Notabene
Senior Customer Success Manager, Americas (Remote)
New York +1 · Remote · Manager · Full-time · Posted Aug 27, 2026
- Location
- New York
Chicago - Experience
- Senior experience required; no number of years stated.
About the job
Own enterprise customer relationships after contract signature, leading implementation, adoption, renewals, and expansion for financial institutions and fintechs launching digital-asset products.
What you'll do
- Manage enterprise customers across implementation, adoption, business reviews, renewals, and expansion; negotiate renewals and upsells.
- Identify growth opportunities across customer business units, entities, regions, and products, partnering with Sales to close them.
- Support customer integrations by working with API documentation and transaction data, and guide customers on Travel Rule programmes and stablecoin payment products.
What they ask for
- US-based and able to cover AMER customers.
- Senior Customer Success or Account Management experience owning enterprise customers at a crypto, fintech, or regtech SaaS company, or in another complex technical market.
- Ability to work with API documentation, interpret requests and responses, and discuss integration issues with customer engineers.
- Commercial ownership of renewals and upsells, including pricing negotiations and retention or expansion targets.
Nice to have
- Experience with Travel Rule, stablecoin payments, or digital asset compliance; banks or regulated financial institutions entering digital assets.
- Experience moving a company up-market into enterprise, technical implementation or solutions roles, or building Customer Success processes and playbooks.
Tools
APIs, HubSpot
Model-written summary · the original posting is authoritative