Notion
Commercial Outcomes Architect (Customer Success)
$110K–$165K
San Francisco, California +1 · Full-time · Posted Jul 29, 2026
- Location
- San Francisco, California
New York, New York - Experience
- 3+ years in a B2B software environment, driving customer adoption, value realization, renewals, or expansion.
About the job
Helps named B2B customers adopt Notion workflows, realize measurable value, and achieve renewal and expansion outcomes, especially for flat or at-risk accounts.
What you'll do
- Drive workflow adoption, value realization, renewals, and expansion across a book of named accounts.
- Create mutual success plans, demonstrate ROI to executive stakeholders, and consult on workflow design and customer AI transformation.
- Partner with Solutions Consultants and Services on account strategy, commercial opportunities, and complex implementations.
What they ask for
- 3+ years of experience driving customer adoption, value realization, renewals, or expansion in a B2B software environment.
- Strong customer-facing discovery skills to understand business problems, map workflows, and create practical implementation plans.
- Technical fluency to co-design, configure, and troubleshoot Notion workspaces and workflows.
- Commercial awareness and program and stakeholder management skills across customer accounts.
Nice to have
- Experience in customer success, solutions consulting, implementation, technical account management, or post-sales strategy for productivity, collaboration, or workflow software.
- Experience with at-risk or complex renewals, shared account ownership, or scalable customer programs.
Pay
$110,000 - $165,000 per year (OTE, On-Target Earnings)
Tools
Notion
AI focus
Help customers turn AI ambitions into working systems and guide their AI transformation; expected to be enthusiastic about building with new AI tools.
Model-written summary · the original posting is authoritative