Enterprise Outcomes Architect (Customer Success)

What you'll do

• Drive workflow adoption, value realization, and predictable renewal and expansion outcomes across named accounts.
• Create mutual success plans, demonstrate ROI to executive stakeholders, and guide customers through workflow consultations and solution design.
• Coordinate with Solutions Consultants and Services on account strategy, commercial opportunities, and complex implementations.

What they ask for

• 7+ years of experience driving customer adoption, value realization, renewals, or expansion in a B2B software environment.
• Strong customer-facing discovery skills to understand business problems, map workflows, and create practical implementation plans.
• Technical fluency to co-design, configure, and troubleshoot Notion workspaces and workflows.
• Commercial awareness and ability to partner on renewal risk, expansion potential, and account strategy.

Nice to have

• Experience in customer success, solutions consulting, implementation, technical account management, or post-sales strategy for productivity, collaboration, or workflow software.
• Experience with at-risk or complex renewals, shared account ownership, or scalable customer programs.

Pay

$204,000-$240,000 USD total on target earnings (including base salary and on target incentive pay) for roles based in San Francisco.

Tools

Notion

AI focus

Help customers turn AI ambitions into working systems and guide their AI transformation; the role also expects ongoing engagement with AI tools and the broader AI ecosystem.