Notion
Enterprise Technical Support Engineer
$160K–$185K
San Francisco, California · Hybrid · Full-time · Posted Apr 27, 2026
- Experience
- 10+ years in technical support, technical account management, or a similar role.
About the job
Provides high-priority technical support to enterprise customers, troubleshooting complex Notion and partner-application issues while improving support processes and coordinating resolutions with engineering and product teams.
What you'll do
- Resolve advanced customer issues, reproduce bugs, perform initial codebase triage, and drive fixes with engineering.
- Build customer relationships and scale support processes, metrics, and documentation.
- Advise customers on AI adoption and participate in an on-call rotation once every few months.
What they ask for
- 10+ years of experience in technical support, technical account management, or a similar role.
- Experience owning and scaling support processes end-to-end.
- Strong understanding of REST APIs and knowledge of Single Sign-On, including OAuth, SAML, and SCIM.
- Experience troubleshooting desktop applications on Microsoft Windows and macOS.
Nice to have
- Knowledge of Linux, APIs, NoSQL, MySQL, or similar open-source technologies; scripting experience with Python, Java, JavaScript, or TypeScript.
- Deep knowledge of Notion or experience with Knowledge-Centered Service (KCS).
Pay
$160,000 - $185,000 per year (base salary)
Tools
REST APIs, OAuth, SAML, SCIM, Microsoft Windows, macOS, Linux, Python
AI focus
Troubleshoots issues to unlock customer use of AI, advises customers on AI tool adoption, and is expected to be curious and willing to use AI tools at work.
Model-written summary · the original posting is authoritative