Notion
Mid-Market Outcomes Architect (Customer Success)
$166K–$185K
New York, New York +1 · Hybrid · Full-time · Posted Aug 19, 2026
- Location
- New York, New York
San Francisco, California - Experience
- 4+ years; no alternative stated.
About the job
Drive workflow adoption, customer value realization, renewals, and expansion for a portfolio of named Notion accounts, helping customers build AI-enabled systems and achieve measurable business outcomes.
What you'll do
- Guide account adoption, success planning, ROI reviews, and workflow consultations; manage renewal risks and expansion opportunities.
- Partner with Solutions Consultants and Services on account strategy, implementation needs, and customer outcomes.
- Help develop and deliver programs that improve customer and business outcomes across Notion’s customer base.
What they ask for
- 4+ years driving customer adoption, value realization, renewals, or expansion in a B2B software environment.
- Strong customer-facing discovery skills to map business problems and workflows into practical implementation plans.
- Technical fluency to co-design, configure, and troubleshoot Notion workspaces and workflows.
- Commercial awareness and strong program and stakeholder management across a book of accounts.
Nice to have
- Experience in customer success, solutions consulting, implementation, technical account management, or post-sales strategy for productivity, collaboration, or workflow software.
- Experience with at-risk renewals, shared account ownership, or scalable customer programs.
Pay
$166,000-$185,000 per year (OTE, On-Target Earnings)
Tools
Notion
AI focus
Help customers turn AI ambitions into working systems and workflows in Notion, guide AI transformation, and stay current with AI tools and the broader AI ecosystem.
Model-written summary · the original posting is authoritative