Nourish
(Sr) Lead, Retention Strategy & Operations
New York, NY OR San Francisco, CA +1 · Senior · Full-time · Posted Oct 6, 2026
- Location
- New York, NY OR San Francisco, CA
New York, New York, United States - Experience
- 3–7 years; areas include strategy, consulting, product, growth, lifecycle marketing, or another high-impact role.
About the job
Build and lead patient retention initiatives, using data and experimentation to improve care conversion, retention, and reactivation.
What you'll do
- Identify and size retention opportunities across the patient journey using quantitative and qualitative data.
- Set strategy, metrics, and experimentation roadmaps; lead initiatives from problem definition through launch, measurement, and iteration.
- Design lifecycle campaigns across email, SMS, push, and product touch points, partnering with Product, Data, and Engineering.
What they ask for
- 3–7 years of experience in strategy, consulting, product, growth, lifecycle marketing, or another high-impact role.
- Data fluency and rigor in experimentation and analysis.
- Experience launching programs from scratch and driving measurable outcomes.
- Ability to work cross-functionally and adapt in a fast-moving environment.
Nice to have
- Hands-on ESP experience, such as customer.io, braze, iterable.
- Experience at a fast-growing tech or healthcare startup; people leadership or coaching skills; or familiarity with modern mar-tech stacks and engineering partnerships.
Tools
customer.io, braze, iterable, email, SMS
Model-written summary · the original posting is authoritative