Novartis
Associate Director, Data Operations and Issue Mangement Lead
$153K–$283K
East Hanover · Director · Full-time · Posted Sep 30, 2026
- Experience
- 5+ years in a listed relevant area.
- Education
- Bachelor’s degree in Data Management, Information Systems, Business, Computer Science, Engineering, Analytics, or a related field.
About the job
Leads enterprise data operations and issue management to keep certified data products stable, trusted, and business-ready.
What you'll do
- Manage issue intake, triage, escalation, tracking, and resolution; monitor SLAs and operational performance.
- Coordinate incident resolution with data engineering, data quality, business, technology, and vendor teams; lead governance reviews and follow-ups.
- Create operational reporting and drive process improvements, including automation and prevention of recurring issues.
What they ask for
- Bachelor’s degree in a related field.
- 5+ years of experience in data operations, issue management, data governance, data quality, data engineering operations, service management, or program operations.
- Experience with operational issue logs, incident workflows, SLA tracking, escalations, and remediation plans.
- Understanding of data products, pipelines, quality controls, metadata, lineage, governance, and production support.
Nice to have
- Experience with post-go-live support, hypercare, incident management, or service transition.
- Familiarity with regulated data environments, pharma commercial data, or compliance-driven operations.
Pay
$152,600 - $283,400 per year (base salary); $152,600.00 - $283,400.00 (base salary)
Tools
Jira, ServiceNow, Confluence, Smartsheet, Excel, Power BI, Tableau
Model-written summary · the original posting is authoritative