Novartis
Director, CRM Product Owner
$186K–$344K
East Hanover · Director · Full-time · Posted Oct 7, 2026
- Experience
- Minimum 7+ years; preferably in pharmaceutical, healthcare, or CRM sectors.
- Education
- Bachelor’s degree in a related field; Master of Science and/or MBA preferred.
About the job
Leads the strategy, development, and delivery of CRM capabilities to transform customer and patient engagement across Novartis’s US commercial organization.
What you'll do
- Define and deliver the CRM product vision and roadmap, translating business needs into technology and process improvements.
- Lead CRM innovation, governance, change enablement, and cross-functional collaboration, including adoption of AI capabilities.
- Manage product management teams and CRM investment, prioritization, and delivery.
What they ask for
- Bachelor’s degree in a related field.
- Minimum 7+ years of experience in product management, technology strategy, innovation, or leadership roles.
- Proven success leading large-scale CRM transformation, with accountability for delivery, change management, UX, governance, communications, and risk and compliance mitigation.
- People management experience in CRM, AI, technology, or data-driven environments; deep CRM, AI, and data platform expertise.
Nice to have
- Master of Science and/or MBA.
- Experience preferably in pharmaceutical, healthcare, or CRM sectors.
Pay
$185,500.00 - $344,500.00 USD per year (base salary)
Tools
Salesforce, Agentforce, Marketing Cloud, Health Cloud, Data Cloud, Veeva, OpenAI, Snowflake
AI focus
Promote adoption of AI in CRM to optimize customer engagement and generate actionable insights; apply CRM data and AI expertise in pharmaceutical sales and marketing.
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