Novig
Customer Experience Specialist (Seasonal)
Remote · Remote · Full-time · Posted Jul 23, 2026
About the job
Provides live customer support for Novig users during sports events, resolving account, transaction, and platform issues through chat and email.
What you'll do
- Respond to user chats and emails using Intercom; resolve issues and escalate when appropriate.
- Use internal admin tools to verify accounts, investigate transactions, and troubleshoot platform issues.
- Monitor support during NFL and NBA events, and flag recurring issues to improve macros, FAQs, and internal documentation.
What they ask for
- Strong written communication, empathy, and ability to de-escalate users.
- Sound judgment under pressure and ability to manage multiple tools and time-sensitive issues.
- Availability for one of the listed full-time shifts, including a Thursday–Monday night and weekend schedule if assigned.
- Knowledge of betting lines, spreads, exchange mechanics, and basic market movement, or willingness to learn quickly.
Pay
$25/hr (40hr/week, overtime eligible) — hourly pay
Tools
Intercom
Model-written summary · the original posting is authoritative