NOX METALS
Customer Success Manager
$72K–$79K
Ferndale · On-site · Manager · Full-time · Posted Sep 28, 2026
- Experience
- 3 to 5+ years in customer success, account management, or post-sale roles.
About the job
Own the post-sale customer relationship, including order tracking, issue resolution, retention, expansion, and customer feedback to internal teams.
What you'll do
- Manage the customer experience after sale, including orders, shipments, issues, and renewals.
- Own account retention and expansion, track order status and exceptions, and run customer business reviews.
- Provide customer-facing tech support and coordinate with internal teams to meet customer commitments.
What they ask for
- 3 to 5+ years in customer success, account management, or post-sale roles.
- Proven ownership of retention and expansion with a track record of hitting KPIs.
- Skilled at building relationships across buyers, operations leaders, and engineering contacts.
- Fluent with AI tools, CRMs, and customer portals.
Nice to have
- Experience in metals, machine shop, aerospace, or defense accounts.
- CRM or customer portal experience; forklift or crane certification.
Pay
$71.5K – $79K (base salary); 0% – 0.025% (compensation type not specified)
Tools
Gondor, NOX NEST, AI tools, CRMs, customer portals
AI focus
Use AI tools; no other AI work is specified.
Model-written summary · the original posting is authoritative