NTT
Data Centre Remote Field Service Engineer (L1)
Oregon, United States of America · On-site Working · Full-time · Posted Oct 13, 2026
- Experience
- Entry-level experience; no number of years stated.
- Education
- Bachelor's degree or equivalent in Information Technology or Computing or related field.
About the job
Provides remote technical support for data centre clients by diagnosing and resolving incidents, restoring service, and meeting service-level requirements.
What you'll do
- Investigate, diagnose, resolve, escalate, and document incidents; follow through until service is restored.
- Monitor service delivery against SLAs, maintain records and configuration information, and identify service improvements.
- Coordinate with clients, colleagues, vendors, and carriers to resolve technical problems and complete repairs.
What they ask for
- Bachelor's degree or equivalent in Information Technology, Computing, or a related field.
- Entry-level experience in technical support, troubleshooting, remote data centre support, and relevant technologies.
- Entry-level knowledge of call center routing, VoIP, security/firewalls, networking, and IT infrastructure.
- Ability to communicate and work across cultures and social groups.
Nice to have
- Associate-level certification in data centre technologies, such as CCNA (DC).
- Entry-level knowledge of vendor technologies such as Cisco, EMC, Dell, or Avaya.
Pay
$28/hr- $42/hr USD base salary
Tools
Cisco, EMC, Dell, Avaya, NetApp, CCNA (DC)
Model-written summary · the original posting is authoritative